Frequently Asked Questions

You can do this in 3 easy steps:

1. Add an article to your shopping cart by clicking the green "add to cart" button.
2. Log in with your Invicta account, create an account, or simply order without creating an account by filling in your personal details.
3. Proceed to the checkout and use one of our payment methods.

You cannot change the contents of your order once it has been processed. Please contact us by phone or e-mail if you have any questions.

Phone: +31735995660
Mail: [email protected]

If your order has already been shipped, we can no longer change it. Please contact us to find a suitable solution.

You can only change your address if your order has not left our warehouse yet. Please contact us by phone or e-mail as soon as possible.

Phone: +31735995660
Mail: [email protected]

If your order has already been shipped, we can no longer change the address. Please contact us to find a suitable solution.

You can only cancel your order if it has not left our warehouse yet. Please contact us by phone or email as soon as possible.

Phone: +31735995660
Mail: [email protected]

If your order has already been shipped, you can refuse to accept the package at your door, or return it with the free shipping label inside the package.

Login to your account and click on "orders".

We are happy to assist you in finding the perfect watch! You can send us a message via chat on our website. 
The chat is available Monday till Friday from 9:00 AM to 4:30 PM.

Or you can contact us via Phone or Email.

Phone: +31735995660
Mail: [email protected]

You can enter the discount code in the shopping cart when you click on this button:

At Invictastores.eu you can pay via one of the payment methods below. All options are 100% safe and reliable.

Credit card
If you choose to pay by credit card, you enter your credit card number, expiry date, CID / CVC code (mostly on the back of your card). In some cases you will be asked for an additional password.

We accept the following credit cards: Visa, Mastercard, Maestro, American Express and Carte Bleue.

Bancontact
Our Belgian customers can choose this payment option. With Bancontact you pay the outstanding amount for your order directly in your trusted banking environment.

Giropay
Our German customers can choose this payment option. With Giropay you pay the outstanding amount for your order immediately, in your trusted banking environment.

Sofortbanking
With Sofortbanking you immediately pay the amount for your order in your trusted banking environment. Sofortbanking is available in the following countries: Germany, Austria, Switzerland, Poland, Belgium, Italy and Spain.

Multibanco
Our Portuguese customers can choose this payment option. With Multibanco you pay the outstanding amount of your order directly via internet banking.

MyBank
With MyBank you pay the outstanding amount for your order directly in your trusted banking environment. MyBank is available in the following countries: Luxembourg, Italy and for some banks in France.

PayPal
Via your personal PayPal account you immediately pay the outstanding amount for your order via credit card, bank transfer or your PayPal balance. Payment via PayPal is available worldwide.

Klarna (pay later)
Klarna is a payment method that allows you to shop now and safely and easily pay for your order afterwards. You pay for the product within a maximum of 30 days after purchase. The payment term starts as soon as we have shipped your order.

Do you choose this payment method? Then we will send your contact details and information about your order to Klarna, so they can perform a data check. All data is shared securely, completely in line with Klarna's privacy policy.

Klarna carries out the entire payment process for Invicta Stores Europe. This means that if you choose Klarna, the payment also goes through Klarna. If you have any questions about your payment, please contact Klarna’s customer service.

In the unlikely event that your payment is not accepted by Klarna, you can choose a different payment method. Because of the strict privacy policy, we have no information about why your payment has been rejected. We recommend that you contact Klarna’s customer service about this.

Pay Later with Klarna is possible in the following countries: the Netherlands, Belgium, Germany and Austria.

Check your bank statement to see if the amount has been debited. If this is not the case, the payment has not been successful. Try to pay for your order again, or choose another payment method.

Has the amount been debited, but didn't you receive an order confirmation yet? Sometimes it can take a little longer for the payment to be fully processed. If you didn't receive an order confirmation within one hour (also check your spam box), please contact our customer service via [email protected]. Mention your name and include a screenshot of your bank statement, then one of our employees can verify your payment and send you the order confirmation.

Our payment provider checks all payments for fraud. For privacy reasons we have no information regarding why payments have been declined.

If your payment has been declined and you do not choose another payment method, your order will be automatically canceled.

You can apply the discount code in your shopping cart. Enter the code in the "Discount Codes" field and click "Apply Coupon". The discount will be automatically deducted.

You can use one discount code per order.

Have you entered the discount code correctly and is it still valid? Please contact our customer service via [email protected].

Please contact our customer service at [email protected]. Clearly state your name, order number and discount code in the email. After verification by our support team, the discount amount will be refunded. Refunds can only be made via the method you used to pay for your order.

As soon as we have processed your return, you will receive an automated email from us and the refund will be initiated.
Depending on the payment method it might take a few days for the amount to appear on your bank account. Refunds can only be made via the same method you used to pay for your order.

Please contact our customer service via [email protected] if you haven't received the refund after 7 working days.

Refunds will be made via the payment method you used to pay for your order.

You can enter the discount code in the shopping cart when you click on this button:

Orders placed before 15.00 PM CET on working days (Mon-Fri) will be shipped the same day if they are in stock. Orders placed after Friday 15:00 PM will be shipped on Monday.

Watches ordered from our Overseas warehouse have a delivery time of 6-10 days. You can recognize Overseas models by the orange dot next to the delivery time and the airplane logo. If you order one of these watches, please note it might take a few days before you get the tracking code.

We ship worldwide, with a few exclusions;

Canada
Canary Islands (Spain)
Ceuta (Spain)
Colombia
Gibraltar (UK)
Marocco
Melila (Spain)
Puerto Rico
Russia
Saint-Pierre en Miquelon (France)
The United States
Tunesia
Turkey
Ukraine

• Europe: € 5, -
• Outside of Europe: € 30, -
• Please note Invicta Stores Europe is not responsible for any customs duties or taxes you might have to pay if you live outside of the European Union.
• ​​​​​​​

You will receive confirmation of the shipment by email or text message. This e-mail contains the trackingnumber to follow your shipment. You can also track your order in your account.

When ordering our Overseas models, it can take a few days before you receive a Track & Trace code.

You can choose one of the following delivery options:

1. Delivery on a date of your choice
2. Delivery to the neighbors
3. Delivery on a different address
4. A pick-up point (not available in every country)
5. Pick-up in one of our stores, click this option in the check out (you need to bring a valid identification card)

The deliverer will leave you a note and will try to deliver the package again the next working day. In total, the deliverer will make three attempts to deliver the package.

Please contact [email protected].

In case you have ordered two or more items, there is a possibility that your order will be shipped from different warehouses. In this case you will receive more than one package.
 

Invicta Stores Europe works with multiple warehouses. If you order two or more items, there is a possibility that these items will be shipped from different locations. In case this happens you will receive two or more packages, of course, this will not affect the shipping costs. We always try our best to ship as many items as possible together.

Will I receive any additional costs after receiving my order?

The recipient is responsible for the import and must comply with all laws and regulations of the destination. You might receive import duties or taxes from Fedex.

What are these costs?

Fedex charges around €15,- handling fee. Please check the website of your government for the current duties and taxes.

Invicta Stores Europe uses a return period of 14 days upon receipt of your order.

Products can only be returned in new condition, so undamaged, unworn and in the original packaging. If your return shipment arrives incomplete or items are damaged, we can deduct an amount from the refund, equal to the depreciation of the product. This could be 100% of the purchase price.

Please follow the steps below to return your shipment. Or click here to go to our return portal.

Your return will be processed within 7 working days upon receival. As soon as we have processed your return, you will receive an automated email from us and the refund will be initiated.
Depending on the payment method it might take a few days for the amount to appear on your bank account. Refunds can only be made via the same method you used to pay for your order.

Please contact our customer service via [email protected] if you haven't received the refund 7 working days after the email confirmation.

Within European Union: Free of charge, use our return portal: Click here

Outside European Union: Costs for your own account.

Your Invicta watch is covered by a standard warranty of 2 years, starting on the date of purchase. By registering your watch on your account you will receive one year extra warranty, so 3 years in total.
All warranty claims must be accompanied by a copy of the purchase receipt or invoice.

The warranty covers manufacturing defects (to be assessed by our Service Center) and the movement. Components not covered by warranty are the glass, crown and strap.

NOTE: Invicta Stores Europe strongly advises NOT to shower with your watch, regardless the water resistance. Due to the temperature differences, the air in the watch can still condensate, even when it's a diving watch.

Your Invicta watch comes with a standard warranty of 2 years, starting on the date of purchase. By registering your watch here you will receive one year extra warranty, so 3 years in total.

Watches purchased on www.invictastores.eu will automatically be registered in your account.

The address of our Offical Service Center for Europe is:

Invicta Service Center Europe
Kronenburgpark 12
5321 JM Hedel
The Netherlands

Mail: [email protected]
Phone:+31735995660 (Extension 2)

Please register your repair online before you send your watch to our Service Center.

If you want to send your watch for repair, please register it online before shipping it to us.

Step 1: Go to our repair portal, create an account or log in to register your repair.

Step 2: Please fill in all required fields and click "Save".

Step 3: Once the repair is added a PDF file will open. This file contains 2x repair form with your unique repair number and an address label.
Put one of the repair forms inside the package and keep one yourself. Stick the address label on the outside of the box.

Step 4: Send the watch to our Service Center with a carrier of your own choice.

*Note: Always include your warranty card or copy of your invoice with the date of purchase.
Send the watch with a trackable service, so you can keep track of your repair shipment.

If you have registered you repair online you will automatically receive an update once the repair has arrived at our Service Center. You will also receive status updates regarding your repair.
In case you did not register online, we will make sure to do this. To be able to register your repair we need your contact details (name, address, email, phone number).

For questions you can contact our Service Center by phone or email.
Mail: [email protected]
Phone: +31735995660 (Extension 2)

Once your watch has been repaired, it will be shipped back to your address by FedEx secure shipping. You will receive an email with tracking information so you can follow the shipment. Depending on your address it may take a few days for the shipment to arrive.

In order to maintain the integrity of our watches, we do not distribute spare parts. For repairs and/or to change parts, you can send your watch to our Official Service Center.

To buy Invicta straps visit to our partner: invictastraps.com

Log in to your personal account and go to "Data & preferences". Here you can change your details.

As soon as we have shipped your order, we always send the invoice by email. If you have not received this email or if you have lost it, you can download in your account.

We are sorry to hear that it is not possible to create an account. Please check whether you have entered all your correct details. If it still doesn't work, please contact us:

Phone: +31735995660
Mail: [email protected]

Do you already have an account? Please try again or try to reset your password. If you don't have an account yet, you can register.
If you have filled in the correct email address and password, but still can't log in. Please contact us to assist you.

Phone: +31735995660
Mail: [email protected]

Have you forgotten your email address? Don't panic, just contact us!

Phone: +31735995660
Mail: [email protected]

Just click "forgot password" to reset your password.

We are sorry to hear you want to delete your account. Please contact us.

Phone: +31735995660
Mail: [email protected]